If you cannot use call services, please follow the instruction below.1.
Please make sure that the SIM card is properly seated
2.
Please restart the device by turning off the device completely off and back on again
It doesn’t work well even if you try to restart it, please follow the instruction below to check if it is a SIM card problem or a device problem.1.
Put your current SIM card into another device
2.
Put another SIM card into your device
•
If a phone call works well on another device, your device might have a problem. Please follow the instruction below.
•
Or if a phone call doesn't work on another device, that might means the service line has a problem. Please contact PhoneBox Customer service team.
If you can’t call a specific number
Please check if you blocked that number.
Or check if you are blocked from them.
International calling
Most plans (except for the $25) will include 300 minutes of free international calling to 50 countries. PhoneBox offers unlimited international calling as an add-on service (USD$10) for the same countries.
If this guideline didn’t solve your problem
After doing all of the above please screenshot your problem and send it to our customer support email with the following information
1.
The device you are using ex) Samsung galaxy s20
2.
Your account information (name, phone number, email address)
3.
SIM Card number
4.
The problem you are experiencing
5.
If you have tried all the steps in the troubleshooting QR code
Contact us
Email services@gophonebox.com
Toll-Free 1-855-886-0505
LiveChat gophonebox.com
KakaoTalk PhoneBox 미국
PhoneBox 미국LINE @phoneboxcanada
Whatsapp 1-403-966-2412
WeChat phonebox canada